Lux & Nyx Shipping Policy

We strive to deliver your order as quickly and smoothly as possible. Please review our shipping details below.

1. Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During high-volume periods (such as sales, holidays, or new product launches), processing times may extend slightly — but we’ll always do our best to ship your order quickly.

You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Shipping Rates & Delivery Times

We currently ship to the United States, Canada, and select international destinations.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping (U.S.)	3–7 business days	Calculated at checkout
Expedited Shipping (U.S.)	2–3 business days	Calculated at checkout
Canada & International	7–21 business days	Calculated at checkout

Delivery times are estimates and may vary depending on carrier delays, customs processing, or weather conditions.

3. Duties, Taxes & Customs (International Orders)

For international orders, customs duties, import taxes, and brokerage fees may apply upon delivery. These charges are the responsibility of the recipient and vary by country. Lux & Nyx is not responsible for delays caused by customs clearance.

4. Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for the carrier to update tracking information after shipment.

If you haven’t received your tracking email within 3 business days, please check your spam folder or contact us at hello@luxandnyx.com.

5. Shipping Address Changes

Please double-check your shipping address before submitting your order. If you need to update your address, contact hello@luxandnyx.com immediately. We’ll do our best to make changes before your order ships, but once it’s in transit, address updates may not be possible.

6. Lost or Stolen Packages

Lux & Nyx is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your tracking shows 'Delivered' but you haven’t received your order:
- Check with neighbors or building staff
- Verify your shipping address on file
- Contact the carrier directly

If you still cannot locate your package, please email hello@luxandnyx.com, and we’ll do our best to help resolve the issue.

7. Preorders & Backorders

Items marked as preorder or backorder will ship as soon as they become available. Estimated ship dates will be displayed on the product page and in your confirmation email.

If your order includes both in-stock and preorder items, they may ship separately at no additional cost.

8. Holiday Shipping

During the holiday season (November–December), please allow for additional transit time due to carrier volume. We recommend placing orders early to ensure timely delivery.

Questions?

For any shipping questions, email hello@luxandnyx.com — we’re happy to assist!