Frequently Asked Questions
Have a question? We’re here to help.
Do you have a referral program? How does it work?
We do! You can refer your friends to Lux & Nyx here! They’ll get 10% off their first purchase, and you’ll receive a $25 gift card via email for every new customer who makes a purchase using your referral link. You can then enter that gift card during checkout on any future purchase.
How do I clean my bag?
Each product has different care instructions, which you can find on the product page for each bag. In general, if the bag doesn’t require dry cleaning, we recommend first starting off with simple soap and cold water. And we don’t recommend using any hard cleaners since discoloration may occur. If you need further information or have any other questions, please email us at firstname.lastname@example.org
Are any Lux and Nyx bags vegan?
Yes! Our entire Freedom Fiber collections are vegan!
Do you offer monogramming?
At this time, we don’t offer any monogramming or customization for our bags.