FAQ's

As long as it’s in stock, your product will ship within 3 business days. Out-of-stock and custom pieces are made to order, so please allow for more time. 

If you’re on a tight deadline, we’ll do our best to take care of you – just drop us a line at hello@luxandnyx.com to talk rush orders.

We offer free shipping on all US bound products.

Yes! Everyone deserves a Lux & Nyx. We offer free shipping for international orders over $500. If your order is $500 or under, reach out to us prior to shipping at hello@luxandnyx.com and get your estimated shipping cost.

To guarantee receipt by Christmas, please place any orders for delivery in the U.S. by Friday December 16th at Noon EST, and any international orders by Friday December 14 at Noon EST. 

If you have any questions, ask us at hello@luxandnyx.com

We want your Lux & Nyx bag to work perfectly for your lifestyle so that you can do more with your day. If you find your bag isn’t working as well as you wanted it to, don’t sweat! We offer a 30 day, no questions asked return policy.

You can receive a refund through 1 of 2 ways: (1) You can request a refund to the original form of payment, and be deducted $10 for the cost of shipping, or (2) you can request store credit in the full amount of the original purchase.

Just send us an email at hello@luxandnyx.com and we’ll start the return process by sending a return shipping label your way!

Note: items listed as Final Sale are ineligible for returns. For international returns, the full shipping cost will be deducted from a refund or store credit.

We stand behind the quality of our products and offer a 1 year manufacturer's warranty on all of our bags.  If you are experiencing quality issues, we offer several free and easy repair options:

Ship your bag to us: Email us at hello@luxandnyx.com with photos of the issue and we’ll send you a prepaid return label to ship the bag to us. We’ll work with our preferred cobbler to ensure your bag is properly fixed. Please note this process can take 4-6 weeks. Have your bag repaired locally: If you prefer to have your bag repaired locally, we’ll reimburse you up to the amount of repair costs through our preferred cobbler.  Email us at hello@luxandnyx.com with photos of the issue and we’ll send you a reimbursement quote your way!

If you are an international customer, please email us at hello@LuxandNyx.com with photos of the damaged item. You may choose either of the above repair options, but please note that international customers are responsible for shipping and duties incurred to have the bag repaired at our headquarters.

When Lisa Hu created Lux & Nyx, she made a conscious decision not to sacrifice style and function for sustainability. All Lux & Nyx products are made with eco-friendliness and durability at the forefront of production. Our mission is to limit waste and manufacture sustainably while still providing a high quality bag for the woman who deserves it and wants to feel good about what they’re carrying.

One thing that makes many of our Lux & Nyx bags so special is the use of our very own Freedom Fiber tech material. It’s derived from recycled polymer, so we can ensure that we’re manufacturing sustainably by not producing new plastics. The Freedom Fiber production process is non-toxic to humans, which means greater sustainability and more ethical manufacturing. 

The material itself is breathable, flexible and long-lasting. Freedom Fiber also uses less water to create, unlike traditional leather, which takes thousands of gallons of water to treat. In a typical sheet of real leather, only certain cuts of one sheet can be used to create bags like these. For high quality leather, up to 50% of a single sheet can go to waste (which we’re picking up for our bags that use upcycled leather). Freedom Fiber on the other hand, utilizes almost an entire sheet of material. 

Not only is Freedom Fiber lighter weight than traditional leather we’ve developed the material to make it tear and weather resistant, so you don’t have to think twice about where you’re taking your bag. 

It’s important for us to limit our waste output into the world. Instead of creating new leather, we’re using the leftovers of others in the industry to create products like our fan bags. By using upcycled leather, we maintain the luxury of the fabric without the unnecessary energy, water, and unused material it takes to create a leather bag. We treat the leather so it has the qualities you love in a Lux and Nyx bag like durability and easy maintenance.

Lux & Nyx bags were built for busy women. We understand that you don’t have the time to worry about how dirty your bag may get or how difficult it might be to clean.

We’ve developed Freedom Fiber and coated our upcycled leather in it to ensure the easiest care for your bag. Simply take a wet cloth (only water, no chemicals or solvents needed!) and wipe your Lux & Nyx bag wherever you please. 

It’s that easy so you have more time to take on the day