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As long as it’s in stock, your product will ship within 3 business days. Out-of-stock and custom pieces are made to order, so please allow for more time.
If you’re on a tight deadline, we’ll do our best to take care of you – just drop us a line at hello@luxandnyx.com to talk rush orders.
We offer free shipping on all US bound products.
Yes! Everyone deserves a Lux & Nyx. We offer free shipping for international orders over $500. If your order is $500 or under, reach out to us prior to shipping at hello@luxandnyx.com and get your estimated shipping cost.
To guarantee receipt by Christmas, please place any orders for delivery in the U.S. by Friday December 16th at Noon EST, and any international orders by Friday December 14 at Noon EST.
If you have any questions, ask us at hello@luxandnyx.com
We want your Lux & Nyx bag to work perfectly for your lifestyle so that you can do more with your day. If you find your bag isn’t working as well as you wanted it to, don’t sweat! We offer a 30 day, no questions asked return policy.
You can receive a refund through 1 of 2 ways: (1) You can request a refund to the original form of payment, and be deducted $10 for the cost of shipping, or (2) you can request store credit in the full amount of the original purchase.
Just send us an email at hello@luxandnyx.com and we’ll start the return process by sending a return shipping label your way!
Note: items listed as Final Sale are ineligible for returns. For international returns, the full shipping cost will be deducted from a refund or store credit.
We stand behind the quality of our products and offer a 1 year manufacturer's warranty on all of our bags. If you are experiencing quality issues, we offer several free and easy repair options:
Ship your bag to us: Email us at hello@luxandnyx.com with photos of the issue and we’ll send you a prepaid return label to ship the bag to us. We’ll work with our preferred cobbler to ensure your bag is properly fixed. Please note this process can take 4-6 weeks. Have your bag repaired locally: If you prefer to have your bag repaired locally, we’ll reimburse you up to the amount of repair costs through our preferred cobbler. Email us at hello@luxandnyx.com with photos of the issue and we’ll send you a reimbursement quote your way!
If you are an international customer, please email us at hello@LuxandNyx.com with photos of the damaged item. You may choose either of the above repair options, but please note that international customers are responsible for shipping and duties incurred to have the bag repaired at our headquarters.
When Lisa Hu created Lux & Nyx, she made a conscious decision not to sacrifice style and function for sustainability. All Lux & Nyx products are made with eco-friendliness and durability at the forefront of production. Our mission is to limit waste and manufacture sustainably while still providing a high quality bag for the woman who deserves it and wants to feel good about what they’re carrying.
One thing that makes many of our Lux & Nyx bags so special is the use of our very own Freedom Fiber tech material. It’s derived from recycled polymer, so we can ensure that we’re manufacturing sustainably by not producing new plastics. The Freedom Fiber production process is non-toxic to humans, which means greater sustainability and more ethical manufacturing.
The material itself is breathable, flexible and long-lasting. Freedom Fiber also uses less water to create, unlike traditional leather, which takes thousands of gallons of water to treat. In a typical sheet of real leather, only certain cuts of one sheet can be used to create bags like these. For high quality leather, up to 50% of a single sheet can go to waste (which we’re picking up for our bags that use upcycled leather). Freedom Fiber on the other hand, utilizes almost an entire sheet of material.
Not only is Freedom Fiber lighter weight than traditional leather we’ve developed the material to make it tear and weather resistant, so you don’t have to think twice about where you’re taking your bag.
It’s important for us to limit our waste output into the world. Instead of creating new leather, we’re using the leftovers of others in the industry to create products like our fan bags. By using upcycled leather, we maintain the luxury of the fabric without the unnecessary energy, water, and unused material it takes to create a leather bag. We treat the leather so it has the qualities you love in a Lux and Nyx bag like durability and easy maintenance.
Lux & Nyx bags were built for busy women. We understand that you don’t have the time to worry about how dirty your bag may get or how difficult it might be to clean.
We’ve developed Freedom Fiber and coated our upcycled leather in it to ensure the easiest care for your bag. Simply take a wet cloth (only water, no chemicals or solvents needed!) and wipe your Lux & Nyx bag wherever you please.
It’s that easy so you have more time to take on the day
Uncompromising style meets function,
made for the women on-the-go out to make a difference.
Style
"where did you get that bag?" compliment everywhere you go
Function
Keep you cool and collected with thoughtful function
Ease of Mind
Stain resistant and weather resistant. Plus handcrafted tight stitch that will hold up.
Make a difference
Eco-positive tech-materials. Women Lead #OwnYourAmbition
We want your Lux & Nyx bag to work perfectly for your lifestyle so that you can do more with your day. If you find your bag isn’t working as well as you wanted it to, don’t sweat! We offer a 30 day, no questions asked return policy.
You can receive a refund through 1 of 2 ways: (1) You can request a refund to the original form of payment, and be deducted $10 of restocking fee, or (2) you can request store credit in the full amount of the original purchase.
Just send us an email at hello@luxandnyx.com and we’ll start the return process by sending a return shipping label your way!
Q: Can my laptop fit in this bag?
A: The Zoe can fit up to a 15in laptop perfectly. However, there’s a possibility that anything larger, say a 15.4in, may not fit as well.
Q: Can the Zoe fit under an airplane seat?
A: Yes, it is completely capable of fitting below the seat in front of you! While the Zoe is a very structured backpack, the ultra-satin nylon material is flexible and can be pushed into a more compact size if needed.
Q: Are the straps adjustable?
A: Absolutely! Like any other backpack, you can adjust the straps to your liking. They’re padded l for extra comfort inside a soft ultra satin coating.
Q: Is it weather proof?
A: Yes, the Zoe backpack is made from durable freedom fiber, which is a strong synthetic fiber that emulates the look of leather but does not falter or wrinkle as easily as leather. See our Care Details expander for more information!
We want your Lux & Nyx bag to work perfectly for your lifestyle so that you can do more with your day. If you find your bag isn’t working as well as you wanted it to, don’t sweat! We offer a 30 day, no questions asked return policy.
You can receive a refund through 1 of 2 ways: (1) You can request a refund to the original form of payment, and be deducted $10 of restocking fee, or (2) you can request store credit in the full amount of the original purchase.
Just send us an email at hello@luxandnyx.com and we’ll start the return process by sending a return shipping label your way!
Our Build Together campaign began over three months ago when we started asking the ladies of Lux & Nyx a simple question: what item should we create? Every week since, we have polled rockstar women from across the globe to help design the next product line: the Origami 5000.
Your input is what has driven this campaign, and without it, we would not be here today, so thank you!Part of the intent behind this campaign was to make bags in a way that does not create excess waste of resources. We aim to do slow and intentional products (SIP), which for this campaign, means we are only producing the exact number of bags preordered.
That being said, this is a preorder campaign. In order to effectively do slow, intentional products and not create excess wastage, we will need to know the total number of bags to produce before we start the manufacturing process. Therefore, the preorder period will happen first and following it the production process.Throughout the preorder period, we have goals and targets to reach in our funding.
When the below targets are reached, rewards or new levels will open up - this applies to new orders and retroactive orders!
At 50% funded, everyone will receive 1 Rockstar Reward point and we will add a new feature to the Origami bags - a water bottle holder!
At 100% funded, everyone will receive 1 Rockstar Reward point and we will open up the option to preorder the navy blue Origami. At that point, you can switch your color preference from black to navy blue if you wish.
At 200% funded, everyone will not only receive at least 1 Rockstar Reward point, an added water bottle feature, and the option to order in navy blue, everyone will ALSO receive a surprise Lux & Nyx gift valued at $50+!
If we reach 250% funded, everyone will receive not only what was mentioned above, but the grey Origami option will then open for preorder as well!
Every preorder and every share will increase the perks for everyone in this campaign! Help us spread the word!
Not only are you advocating for sustainable fashion when preordering your Origami, but with every purchase, Lux & Nyx will donate to various charities through this campaign. The rockstar women have spoken, and according to the results of the last poll, women empowerment was the category most voted for! Non-for-profit organizations relating to this category will be rotated throughout the campaign, and updated on this page.
Thank you so much for engaging in sustainable practices and making a difference in our communities!
We are doubling down on being sustainable and making what is ordered in this limited edition campaign. Instead we are giving our makers an exact number from the pre-order period, so our planet takes on less waste.
The Origamis will start production soon after the order is given in. The estimated shipping date is October 28th - November 15th.
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