FREQUENTLY ASKED QUESTIONS
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Free Ground Shipping for all orders $150 and more (before tax and after discounts). Orders below $150 will incur a ground shipping fee (shown above) - only available to US addresses.
It may take up to 3 business days for your order to be processed. Orders can take up to 3-10 business days (does not include holidays and weekends) to be delivered.
Need it sooner? We also offer expedited shipping quoted directly at checkout (excludes Hawaii, Alaska, U.S. Territories and APO/FPO/DPO addresses). Additionally, be sure to add one business day to all expedited shipping estimates, and kindly note we do not ship or process on Saturdays or Sundays.
When will I receive my order?
Due to the precautions our distribution center is taking as a result of COVID-19, there can be order processing delays of 2–3 business days. You'll receive an email notification when your order ships!
Note: Our distribution center operates Monday through Friday. Any order made over the weekend will be processed during the following business week.
Can I expedite an order?
Please note, with our expedited shipping options we do not ship or process on Saturday, Sunday or major holidays.
When will I receive my tracking number?
Due to the precautions our distribution center is taking as a result of COVID-19, orders are taking an additional 2-3 business days to be processed. Rest assured your order is being taken care of and you will receive an email with your tracking number as soon as it's on the way!
International Shipping Available?
Lux & Nyx high achieving women live across the globe, so we can ship anywhere with a letter box. For P.O. boxes, please use the regular shipping option at checkout.
We usually dispatch international orders after 3-5 business days. Delivery times vary based on selected service and destinations. Regular post ranges from 3 to 28 working days depending on the shipping address.
Please note that all duties and taxes related to the delivery of international orders shall be shouldered by customers.
Note: Shipments may experience delays as a result of COVID-19. The length of the delay is dependent on each country's local delivery abilities.